Refund Policy

At Veyesbeauty, customer satisfaction is important to us. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order, subject to the conditions outlined below.

1. Return Eligibility

To qualify for a change-of-mind return, your item must meet the following requirements:

• The return request must be submitted within 30 days of delivery.
• The item must be unused, unopened, and in its original condition.
• Original packaging, labels, and accessories must be included where applicable.
• Proof of purchase or an order number must be provided.

For beauty products, hygiene and safety requirements may apply. These conditions do not limit your statutory rights concerning defective, damaged, or incorrectly described products.

2. How to Request a Return

To initiate a return, please contact our customer support team at contact@veyesbeautyshop.com.

Include your order number, the product you wish to return, and the reason for your request.

Our team will review your request and provide return instructions. Please do not send products back before receiving these instructions.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

If you receive a defective, damaged, or incorrect product, we will arrange an appropriate resolution and cover reasonable return shipping costs where required by law.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable law requires otherwise.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us at contact@veyesbeautyshop.com as soon as possible.

Please include your order number, a description of the issue, and photographs if available.

We will review your request and provide an appropriate remedy in accordance with applicable consumer protection laws.

5. Non-Returnable Items

Subject to applicable consumer protection laws, the following products may not qualify for change-of-mind returns:

• Beauty or cosmetic products that have been opened or used and cannot be returned for legitimate hygiene reasons, where permitted by law.
• Products with broken hygiene seals, where a lawful hygiene exception applies.
• Personalized or custom-made products.
• Gift cards, where applicable.
• Products damaged through improper use or handling after delivery.

Sale and discounted products remain subject to applicable statutory consumer rights.

6. Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval, subject to any shorter deadline required by applicable law.

Your bank or payment provider may require additional time to process and display the refund.

7. Exchanges

If you would like to exchange a product, please contact our customer support team.

Exchanges are subject to product availability, hygiene requirements, and applicable return conditions.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will attempt to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or shipping.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

9. Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights, statutory warranties, or remedies available under applicable law.

10. Contact Information

For questions about returns, exchanges, or refunds, please contact:

Veyesbeauty
Email: contact@veyesbeautyshop.com

We reply within 24-48 hours.